Privacy Policy

1. Introduction

OmniDesk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-store commerce operations platform and related services (collectively, the "Service").

2. Information We Collect

Account Information

When you register for OmniDesk, we collect information you provide directly, including your name, email address, business name, and contact details.

Marketplace Data

When you connect your marketplace stores, we access order data, inventory information, product listings, and pricing data solely to provide the Service. We do not sell or share this data with third parties.

Usage Data

We automatically collect certain information when you use the Service, including device information, browser type, IP address, pages visited, and interaction patterns within the platform.

3. How We Use Your Information

• Provide, maintain, and improve the Service
• Process orders and synchronize inventory across your stores
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With marketplace platforms as necessary to provide the Service
• With service providers who assist in operating the platform
• When required by law or to protect our legal rights
• In connection with a merger, acquisition, or sale of assets (with prior notice)

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security audits. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Export your data in a portable format
• Object to processing of your personal data

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@omni.rafflesiafarm.my.id.